FAQ · 12 questionsAsked often,
Asked often,
answered straight.
Costs, quality, production, customization, returns. Missing yours? Write to us.
What is tknp.io?
The Official Merch Platform for Organizations. Clubs, schools, companies, festivals, nonprofits: you create, buy and sell premium merch from your account — and open your official store when you're ready.
How much does it cost?
Opening an account and an official store is free. All-in pricing: you pay only for the pieces you order, at the displayed price.
Is there a minimum order quantity?
No. Every piece is made on demand — a single cap goes into production as smoothly as fifty hoodies.
Who can open an official store?
Any legitimate organization: sports club, school, company, event, restaurant, festival, nonprofit, creator. A verification confirms you actually represent the organization — that's what backs the official store badge.
Do I need to be a registered business?
No. A nonprofit association, a federated club or a school can open their store. Verification is about legitimacy, not legal form.
What garment quality should I expect?
Premium baseline: heavyweight fleece (up to 480 gsm), ringspun cotton, dense embroidery. Full specs — fabric weight, fit, decoration technique — are displayed on every product page.
Where are products made?
In a network of European workshops, chosen by technique (embroidery, print). Production runs to order: short flow, right volume.
Embroidery or print?
Embroidery for identity — crests, caps, signature pieces. Print for expression — large graphics, fine detail, season tees. The Journal covers how to choose, piece by piece.
How does customization work?
You compose your pieces in the studio with your logo: position, real size in millimeters, technique. The preview is faithful to what leaves the workshop, and nothing goes into production without your approval.
What about AI?
AI speeds up creation — visuals, collections, variations — and you decide: every piece and every publication goes through your approval.
How do returns work?
EU withdrawal law applies: 14 days for unworn pieces, excluding customized items (logo, names, dates — Article L221-28). Any defective piece is replaced or refunded — write to us within 30 days of receipt.
Do you ship outside Europe?
Europe is our home turf at launch. Other destinations, where available, show up at checkout with calculated fees.
Want to go deeper — materials, techniques, guides per organization? Read the Journal
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