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FAQ

Asked often, answered straight.

Prices, quantities, decoration, lead times, returns. Missing yours?

Write to us.

What is TKNP?
The official merch platform for organizations. Clubs, schools, companies, festivals, nonprofits: you customise your garments online, at the displayed price with decoration included, from ten pieces — and you open your official store on the same account.
How much does it cost?
Every piece shows its price with decoration included, by quantity and by technique — excluding shipping and VAT. The account is free. For a custom project, a priced quote comes back within one business day.
Is there a minimum order?
Ten pieces per reference. It is the first step of our price grids: below it, the decoration does not cover its setup and the price stops meaning anything. Some techniques start higher; the product page says so. A blank garment, with no decoration, can be ordered from a single piece: it is the way to judge size, fabric and colour before a run.
Which decoration techniques?
Embroidery, screen printing, direct-to-garment (DTG) and DTF transfer. Each technique has its page — finish, minimum quantity, price grid — and each product page lists the ones it accepts.
Where do the garments come from?
From a catalogue of recognised textile brands, each presented on its own page. Decoration happens in our network of European workshops, picked by technique, to order.
How does customisation work?
You place your logo in the studio: position, real size, technique. The preview shows where the decoration goes and its size; production starts when you order.
What lead times?
You choose at checkout: 10 working days of customisation as standard, 5 express (+10%) or 20 economy (−5%). Shipping adds 1 to 2 working days in France, up to 7 for the rest of Europe. The estimated delivery date is shown in the basket, before payment.
What is the pro account for?
It is free and it lowers your prices: a verified organization enters at Bronze (−3%) before its first order, and every spending tier moves up a step, up to −12% on the whole catalogue, decoration included.
How do returns work?
EU withdrawal law applies: 14 days for unworn pieces, excluding customised items (logo, names, dates — Article L221-28). Any defective piece is replaced or refunded: write to us within 30 days of receipt.
Do you ship outside Europe?
Europe is our home turf at launch. Other destinations, where available, show up at checkout with calculated fees.
Can I open an official store?
Yes, on the same account as your orders. We are preparing the new opening flow; stores open at the end of the year. Until then, your account already holds your pieces and your logo.
What about AI?
It speeds up creation — visuals, variations, collections — and you decide: every piece and every publication goes through your approval.

Want to go deeper — materials, techniques, guides by trade? Read the resources

One more question?

Easier to just try: the account is free, the catalogue is open.

Clothing people actually want to wear.

Your logo placed online in the studio, and a team behind every order.

PremiumProducts built to last.
Good fabrics, the right cuts and careful marking. Textile in your image.
FastShipped in as little as 5 working days.
Rush orders leave in 5 working days, standard ones in 10. Estimated delivery date shown in the cart.
24/7Your orders, in 3 clicks.
Create, order and reorder online, from 10 pieces.
GlobalEverywhere in Europe.
We decorate your clothing and deliver it anywhere in Europe — one order, one point of contact.